Corporate Social Responsibility (CSR) In an Organization

As the industrialization and globalization have become more intense for decades, the concept of corporate social responsibility (CSR) becomes more advocated and is employed by corporation globally (Smith, 2011). However, despite an urge for performing â€Å"good† social roles, there still be numerous of organizations showing their unwillingness to fulfill their expected responsibility due to the controversy of how the concept should be defined amongst academia, businesses, and society, in addition to the conflict of interests between a firm’s shareholders and stakeholders that accounts mostly for difficulties in implementing CSR practices. Therefore, the purpose of this paper is to dig deeper into above problems by presenting the definition of†¦show more content†¦For example, a different in law systems among countries may cause ethical dilemma. Moreover, major concern of stakeholders after economic crisis has turned to corporate governance or the transparency in the activities of business as number of corruptions, bribery, and frauds revealed by media reports is increasing nowadays (LRQA, 2010). However, not only dealing with legal and ethical compliance, multinational corporations are also socially expected to promote the general welfare of the society it functions through philanthropic practices, contributions to health and education, disaster preparedness and responses, and poverty alleviation since â€Å"companies cannot succeed in societies that fail† (Slater, Thanatrakolsri Wokeck, 2013, p. 1). Finally, there are too many areas that ethical dilemma could occur and it is insufficient to solely comply with local laws; while meeting the expectation of the society requires a great deal of resources (Shubiri et al., 2012). On the other hand, CSR in international business provideShow MoreRelatedCorporate Social Responsibility ( Csr ) And Store Brand The Organization Essay1681 Words   |  7 Pagesto the corporate social responsi bility (CSR) and store brand the organisation assumes. The purpose of this report is an investigation into CSR efforts, affording an indirect measurement of reputation. It describes a series of CSR activities, and finds that in each case, TWG s reputation is reinforced and is stronger than competing organisations who lack or do not efficiently execute such techniques. The supporting references used describe research that has previously investigated how CSR activitiesRead MoreThe Impact Of Corporate Social Responsibility On Business1626 Words   |  7 Pages In contrast, this research shows that the impact of corporate social responsibility can extend beyond public relations and customer goodwill to influence the way consumers evaluate a company s products. Specifically, this research documents that acts of social goodwill--even when they are unrelated to the company s core business, as in the case of charitable giving--can alter product perceptions, such that products of companies engaged in prosocial activities are perceived as performing betterRead MoreCorporate Social Responsibility ( Csr ) Essay1369 Words   |  6 Pageshave a responsibility to give back to the customers they serve and the communities they operate in. Today, many organizations have realized the importance of corporate social responsibility (CSR) in response to consumers and stakeholders becoming more mindful of social issues. Corporate social responsibility has continued to change and grow. It can be difficult to define CSR because it takes on a variety of social, economic, political and environmental formats depending on the business. Corporate socialRead MoreThe Code Of Corporate Social Obligation Essay1557 Words   |  7 PagesIntroduction Corporate social obligation is an administration idea whereby organizations incorporate social and natural concerns in their business operations and collaborations with their stakeholders. CSR is by and large seen as being the path through which an organization attains to a parity of financial, natural and social goals while in the meantime tending to the desires of shareholders and stakeholders. The Indian Companies Act, 2013, which fuses CSR The Ministry of Corporate Affairs has advisedRead MoreCsr : Corporate Social Responsibility Essay1285 Words   |  6 PagesCSR stands for Corporate Social Responsibility and it is a concept with many definitions and practices and also a buzzword in the media. In general, corporate social responsibility is the policies and programs of business corporations which tend to benefit society while improving a corporation’s public image and profitability at the same time. The meaning of it is implemented in different countries and companies differently. Warren Buffet said that it takes 20 years to build a reputation and onlyRead MoreCorporate Social Responsibility Is A Hard Edged Business Decision1073 Words   |  5 Pagesâ€Å"Corporate social responsibility is a hard-edged business decision. Not because it is a nice thing to do or because people are forcing us to do it... because it is good for our business† (Fitzerald, n.d.). In view of the aforementioned citation, it dispenses an intuitive frame of reference into the purpose of this case assignment. As this paper will be expounding upon both the short and long-term ramifications of corporate social responsibility (CSR). Moreover, this case assignment will reviewRead MoreSocial Marketing1409 Words   |  6 PagesHenderson (2001) also adds that: ‘Embracing CSR would inevitably have consequences that would raise the cost of doing business, could well reduce revenues, and might also cause companies to sponsor low yielding investment which they would otherwise have turned down.’ In addition, organizations really motivated to apply and absorb CSR as a core value in its activities, would have to undergo a deep and internal change in its business operations and culture (employees, suppliers, offices)Read MoreAn Organization s Corporate Social Responsibility957 Words   |  4 Pages An organization’s Corporate Social Responsibility (CSR) drives them to look out for the different interests of society. Most business corporations undertake responsibility for the impact of their organizational pursuits and various activities on their customers, employees, shareholders, communities and the environment. With the high volume of general competition between different companies and organizations in varied fields, CSR has become a morally imperative commitment, more than one enforcedRead MoreCorporate Social Responsibility Of The World Essay1545 Words   |  7 Pages Chapter: 2 Corporate Social Responsibility 2.1 History of Corporate Social Responsibility 2.1.1 Corporate Social Responsibility in the World: The origin of Corporate Social Responsibility in businesses has no fixed date. Most experts, scholars, researchers, practitioners, writers, philanthropists, civil societies conscious citizens opined that it can be carried out in an ethical and socially responsible manner. It is assumed that in the year 1960 corporate social responsibility began to emergeRead MoreCorporate Social Responsibility ( Csr )1281 Words   |  6 PagesCORPORATE SOCIAL RESPONSIBILITY Corporate social responsibility (CSR) could be essentially put as how organizations deal with their organizations, and the procedures embraced to viably deliver a general positive and enduring change inside the general public or the business environment where they work. Each business works in a regular social environment, and each business society contains the shareholders, clients, money related expert (Carroll and Buchholtz 2003, p. 36). Government, non-government

Specified quotes from Things Fall Apart by Chinua...

Things Fall Apart: Quote Hunt Mood. -After Nwoye is lured into the Christian religion and abandons his culture and family, Okonkwo is ashamed and states, you have all see the great abomination of your brother. Now he is no longer my son or your brother. I will only have a son who is a man, who will hold his head up among my people (172). Nwoyes father disowns him only because he chooses a path untraditional to his culture. The serious, frustrated, and unhappy mood that is created in Okonkwos statement gives the reader an idea of how much the Ibo culture values tradition, choice, and family. -When Nwoye is informed of Ikemefunas death, the narrator states, a deathly silence descended on Okonkwos compound...throughout the day,†¦show more content†¦Achebes message is that fear is only developed though silence of feelings and words. The danger of silence is the words and emotions are neither told nor shared, so a persons weakness is unknown until expressed. -While talking about the Christians and how the gods fight their own battles, on man states, When a man blasphemes, what do we do? Do we go and stop his mouth? No. We put our fingers into our ears to stop us hearing. This is a wise action. Okonkwo chimes in and states, If a man comes into my hut, what do I do? Do I shut my eyes? No. I take a stick and break his head. That is what a man does (158). Okonkwo wants to silence anyone who talks nonsense or disagrees in his actions. Society says that if a person hears or sees something irritating, then he or she should tune it out. Okonkwo displays that silence can be used as a weapon of offense and defense. -When Okonkwo and the other detainees return from the prison, the narrator describes the scene: they walked silently...the village was astir in a silent, suppressed way (199). Achebe delineates the discontent of the Africans through their silent, and to a point, negative emotions. Although the prisoners returned from the prison, Achebe tries to show that a transition between cultures caused high tensions too precarious to be expressed. Father/Son Conflict. -The relationship between

Sociology - family diversity free essay sample

Using material from Item A and elsewhere assess sociological explanations of the nature and extent of family diversity today. Family diversity means that there are many different types of family in society today not just nuclear, cereal packet families. There are several different types of family within UK society. These include; nuclear, single parent, gay or lesbian, extended and reconstituted. Although nuclear remains the most common family type in the UK today with 20% of families falling into the category, other types are fast on the increase due to societies changing attitudes towards what is considered ‘acceptable’. Perspectives such as functionalist and the new right have been described as ‘modernist’. That is, they see modern society as having a fairly fixed, clear-cut and predictable structure. They see one ‘best’ family type- the nuclear family- as slotting into this structure and helping it by performing certain essential functions. Modernists are firmly opposed to family diversity. We will write a custom essay sample on Sociology family diversity or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page They hold the view that there is only one correct or normal family type. They see the traditional patriarchal nuclear family consisting of a married couple and their dependent children, with a clear labour division between the breadwinner husband and the home maker wife as correct. They also see a clear distinction between who should carry out the ‘instrumental’ and ‘expressive’ role in the household. For example, according to Talcott Parsons there is a ‘functional fit’ between the nuclear family and modern society. He sees the nuclear family as uniquely suited to meeting the needs of modern society for a geographically and socially mobile workforce, and as performing two ‘irreducible functions’- the primary socialisation of children and the stabilisation of adult personalities. He claims these functions contribute to the overall stability and effectiveness of society. Hence, other family types can be considered as abnormal, or even deviant, since they are less able to perform the functions required of the family. However, other sociologists reject the modernist idea that there is one ‘best’ family type or that he family’s structure shapes its members behaviour. Feminist and postmodernist views would argue that modernist approaches ignore significant facts. They argue, as individual social actors, we make our own choices about family life and relationships, and we now have much greater choice about our personal relationships, and that has increased family diversity so much that we can no longer talk about a dominant type. There are many things in modern society that have lead to an increase in family diversity today. One of the main reasons for diversity is the divorce act introduced in 1969-71 meaning women can get a divorce if they feel it is necessary. Judith Stacey argues that greater choice has benefitted women and enabled them to free themselves from patriarchal oppression and to shape their family arrangements to suit their needs. The act has lead to an increase in single parent families and singletons. The modernists would see this as having a negative effect on society as single parent families are ill equipped to bring up a well rounded individual who can make a positive contribution to society. However, a postmodernist, Fiona Weir, argues â€Å"the vast majority of children growing up in single-parent families do so healthily and happily†. Another piece of legislation that is helped increase family diversity is the civil partnerships act (2004). It has meant that same sex couples can legally get married and in many cases adopt a child. Teenage pregnancy is on the increase and this has again increase family diversity and has meant there is an increase in single parent families and the three generational family all living under the same roof. This contradicts parsons claims that the extended family is not as important or needed as much as it was in preindustrial times and points out that in some cases it is needed as much as ever. The changing position of women in society has also had a large impact on family diversity. Many women now are going out to work, whereas in the past they would have stayed at home and looked after the children and her husband. It has meant that many are now either not having children at all or waiting until they are older so they can focus on their careers. The new right and the functionalists would have a big problem with this as they see it as a women’s main job is to bear children, take care of her children and the household. The feminists and postmodernists would however see the changing stature of women as something that is very positive as it empowers them and gives them a choice on what they want to do with their own lives. Another key factor to point out when talking about family diversity would be the role of the media in the betrayal of modern families. In soap operas for example there may be a lot of teenage pregnancies and families such as reconstituted ones. This would have a major impact on what people think is acceptable in today’s society, and if people think it is acceptable they are more likely to do it. The media may have cause subjects such as divorce, which would have been a taboo subject in the past, to become socially acceptable which inevitably lead to an increase in the amount that take place. One of the main issues when talking about family diversity would be the increase in the neo-conventional family. Chester defines the neo-conventional family as a dual earner family in which both spouses go out and work. This family type would be relevant to today’s family because of the recession. The recession has meant that the woman can no longer afford to stay at home and care for her family as it is unaffordable. It is similar to the symmetrical family described by Young and Willmott. For Chester, the extent and importance of family diversity described by the new right has been exaggerated. Like the functionalists, Chester sees the nuclear family as dominant. The only important difference between his view and that of functionalists is that Chester sees a change from a conventional to neo-conventional nuclear family where both play an ‘instrumental’ or breadwinner role. Ulrich Beck argues that we now live in a ‘risk society’ where tradition has less influence and people have more choice. As a result we are more aware of risks. Today’s risk society contrasts with an earlier time when roles were more fixed and people had much less choice in how they lived their lives. The modernists would see this traditional view on society as correct and the way our lives should be lived out today as it is the only way a functioning society can survive. For example, people were expected to marry. Once married, men were expected to play the role of the breadwinner and disciplinarian and to make important financial decisions, while women took responsibility for the housework and childcare. However, the traditional, patriarchal family has been undermined by two trends; greater gender equality and greater individualism. These trends have lead to a new type of family; Ulrich Beck calls it the ‘negotiated family’. Negotiated families do not conform to the traditional norms, but vary according to the wishes of their members. These types of families are increasingly prevalent today mainly because of the recession and also many women want to work.

TQM In Foodservice Introduction One Of The Most Important Industries O Essay Example For Students

TQM In Foodservice Introduction One Of The Most Important Industries O Essay verall is the food industry. The food industry consists of everything from food processing plants to fast food restaurants. The food industry affects nearly every living person. Most people dont realize how important this industry is and how it affects their everyday lives. That is why it is so critical that the products of this industry are at their highest quality, are free of bacteria and ensure that the consumer will not face any detrimental consequences. Total Quality Management (TQM) plays a big role in promising these results. We will write a custom essay on TQM In Foodservice Introduction One Of The Most Important Industries O specifically for you for only $16.38 $13.9/page Order now Total Quality Management seems to be a confusing term for the layman. TQM is a philosophy advocated by Dr. Edward Deming, a world renowned quality guru. It was widely accepted by Japan from 1950 onward. They used this principle for continuous refinement of an organization-wide quality system. Since then many organizations around the world have adopted TQM or similar methodologies. There have been many successes and many reported failures. Success of the system depends on the total commitment of the people to quality from top to bottom within the organization. TQM implementation is based on team work and the philosophy of continuous improvement. Statistics need to be used extensively to analyze and reduce the variation in the process. In the food industry, continuous improvement is vital to the survival of a specific company or restaurant. The customer is constantly purchasing the products of competitors and any decline in quality will equal a decrease in gross profits. There are several areas that a restaurant may focus on for quality improvement such as menu offerings, hospitality, service, cleanliness, and over all food quality. All of these aspects will be covered in this paper concerning Total Quality Management. Summary Employee ; Product Quality Various well known companies such as Ritz-Carlton Hotels and Taco Bell have implemented Total Quality Management programs in an effort to increase quality and market share. Ritz-Carlton of Kansas City, Missouri, recently revamped menu selections for its rooftop-level restaurant and bar operation. This came about through customer surveys, focus-group studies of local restaurant patrons, employee opinions, and market analysis. This began with the general manager, Norm Howard, as TQM must start at the top to be successful. He states that It is about listening to your customers and empowering your employees to participate in important business decisions (Stephenson, 1993). Taco Bell, with the implementation of a Total Quality Management system, has improved its speed of service, friendliness of service, and value for money ratings. This company has done this by empowering employees and seeking customer input. By integrating their employees into the system, Taco Bell has also decreased employee turnover by 63% (Stephenson, 1993). According to the article TQM: Making it Work for You, there are six areas that need to be focused on (Stephenson, 1993). The first area is measuring quantitative results of various surveys and studies and basing future decisions strictly on these outcomes. This information could come from something as simple as a comment card, but these cards must tell the business more than what was good and bad, but why. The second area to be focused on is empowering the employees. Allowing the employees to be involved in the team effort. Make the employees feel responsible for their actions and allow the employees to fix their problems. This is where many franchises lack, making it the managers responsibility to fix the problems that the employees create. If management treats employees in a respectable manner, the employee will turn around and treat the customer with respect also. Avoiding errors is the third area that needs to be focused on. The main focus of a Total Quality Management program is to eliminate errors before they can occur. .u2a995bec9623234295c9baed35c33f3b , .u2a995bec9623234295c9baed35c33f3b .postImageUrl , .u2a995bec9623234295c9baed35c33f3b .centered-text-area { min-height: 80px; position: relative; } .u2a995bec9623234295c9baed35c33f3b , .u2a995bec9623234295c9baed35c33f3b:hover , .u2a995bec9623234295c9baed35c33f3b:visited , .u2a995bec9623234295c9baed35c33f3b:active { border:0!important; } .u2a995bec9623234295c9baed35c33f3b .clearfix:after { content: ""; display: table; clear: both; } .u2a995bec9623234295c9baed35c33f3b { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u2a995bec9623234295c9baed35c33f3b:active , .u2a995bec9623234295c9baed35c33f3b:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u2a995bec9623234295c9baed35c33f3b .centered-text-area { width: 100%; position: relative ; } .u2a995bec9623234295c9baed35c33f3b .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u2a995bec9623234295c9baed35c33f3b .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u2a995bec9623234295c9baed35c33f3b .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u2a995bec9623234295c9baed35c33f3b:hover .ctaButton { background-color: #34495E!important; } .u2a995bec9623234295c9baed35c33f3b .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u2a995bec9623234295c9baed35c33f3b .u2a995bec9623234295c9baed35c33f3b-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u2a995bec9623234295c9baed35c33f3b:after { content: ""; display: block; clear: both; } READ: "War" (Helmet for My Pillow) Essay Systems cause about 80% of all errors, so if the system is error free, then the employee has a lesser chance of making mistakes. Next comes the integration of management into the process. Total Quality Management implies that management must be 100% in favor of the program, or else the employees will not respond properly. Employees will follow the lead of the management team. Last is to do what the customer want, as tells the aphorism The customer is always right. This is the same principle. There is no sense in serving only fried chicken if the customers demand a more health conscious baked or grilled chicken. Customers are not only the people who walk through the doors looking for a meal but also your suppliers and employees (Stephenson, 1993). Health Safety Quality Total Quality Management does not just deal with product quality, but all around, or total quality. Another area that quality needs to be continuously improved in is health and safety. Sky Chefs, an airline caterer recently came to the conclusion that their workers comp. Costs were skyrocketing, so they incorporated their Total Quality Management program to help solve these health and safety problems (Kay, Murphy, Harris, 1994). The main reason for business is profit, and if workers comp. Costs are at unacceptable levels, that cuts out profit. Initially, the program focused on injury prevention and set a goal of reducing workers compensation costs by 50% in three years. Task teams were initiated to collect data on estimated future loss, loss sources and medical treatment patterns which would be evaluated and used to eliminate hazardous areas of operation. They also gathered qualitative data on employee and management attitudes and beliefs, current policies which focus on potential hazards, and the physical environment. With this data, changes were made and continuously updated with Sky Chef reaching their goal of a 50% decline in less than 18 months (Kay, Murphy, Harris, 1994). The teams developed several guidelines for improvements as follows: Incorporate safe work practices into standard work processes; Involve line workers in all aspects of process improvement, particularly safe work practices; Integrate and continuously improve post-injury management processes; Communicate concern for employees; Create a unified data base that could deliver timely, useful information to line managers; Review vendors objectively and thoroughly; Institute criteria and time-based medical care and disability management; Implement a comprehensive modified duty program; Create a single managerial focus for loss prevention and work-related injury manage ment (Kay, Murphy, Harris, 1994). By following these directives, a company could efficiently reduce workers compensation costs. They have earmarked this as the Concern, Awareness, Responsibility, and Excellence program (C.A.R.E) which is a safety communications program which involves and rewards the line employees for committing safe acts (Kay, Murphy, Harris, 1994). One aspect that these articles seem to have left out is the actual quality of the product, the food. In food service classes and in the real world, one form of Total Quality Management is known as the Hazard Analysis Critical Control Point, or the HACCP system. This system was developed to ensure zero defects during food handling by monitoring the whole preparation process. Its purpose is to identify and correct errors before they happen. The old method of quality assurance was to test the final product (TechniCAL 1996). If the product was not sufficient, it was either held, reprocessed, or ultimately destroyed (TechniCAL 1996). This method was costly, not only in an economic sense, but also timely. The HACCP system monitors the food from the delivery point through-out storage and preparation until consumption. It analyzes critical control points where extra precaution may be needed with potentially hazardous foods. A flow chart is established to determine which foods need to be analyzed at which times.Management and employees alike must take this system very seriously and follow all steps which includes assessing hazards, identifying critical control points, setting up procedures for critical control points, monitoring critical control points, taking corrective action, setting up a record-keeping system, and verifying that the system is working (Educational Foundation of the National Restaurant Foundation , 1992). This system is necessary to maintain a quality food product and I feel is a part of Total Quality Management. .u09b03961ae7dd4a2090543c440d0e95e , .u09b03961ae7dd4a2090543c440d0e95e .postImageUrl , .u09b03961ae7dd4a2090543c440d0e95e .centered-text-area { min-height: 80px; position: relative; } .u09b03961ae7dd4a2090543c440d0e95e , .u09b03961ae7dd4a2090543c440d0e95e:hover , .u09b03961ae7dd4a2090543c440d0e95e:visited , .u09b03961ae7dd4a2090543c440d0e95e:active { border:0!important; } .u09b03961ae7dd4a2090543c440d0e95e .clearfix:after { content: ""; display: table; clear: both; } .u09b03961ae7dd4a2090543c440d0e95e { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u09b03961ae7dd4a2090543c440d0e95e:active , .u09b03961ae7dd4a2090543c440d0e95e:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u09b03961ae7dd4a2090543c440d0e95e .centered-text-area { width: 100%; position: relative ; } .u09b03961ae7dd4a2090543c440d0e95e .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u09b03961ae7dd4a2090543c440d0e95e .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u09b03961ae7dd4a2090543c440d0e95e .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u09b03961ae7dd4a2090543c440d0e95e:hover .ctaButton { background-color: #34495E!important; } .u09b03961ae7dd4a2090543c440d0e95e .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u09b03961ae7dd4a2090543c440d0e95e .u09b03961ae7dd4a2090543c440d0e95e-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u09b03961ae7dd4a2090543c440d0e95e:after { content: ""; display: block; clear: both; } READ: In what ways does the writer engage the reader with notions of the masculine and the feminine in this text ? Essay According to Russell Cross, industry guru on HACCP, the foundation between Total Quality Management and HACCP are the same: do it right the first time and every time and you get a good final product (1994). He also goes on to state that it is necessary to check each step along the process to make sure the product is safe and the process is in control instead of relying on the end product when its too late to correct the problem (1994). Conclusion The food industry is an industry where it is a necessity that health and safety are given a number one priority, a nd with a Total Quality Management system in place, it becomes much easier to facilitate these needs. If any food product becomes contaminated it could mean illness for any customer which consumes this product, which could bring about lawsuits and even an Occupational Safety and Health Administration (OSHA) investigation which could result in the closing of the business. I was part of a management team at a local fast food restaurant and I feel that our employee turnover rate was extremely high compared to other businesses in town. By implementing a Total Quality Management system such as the one used by Taco Bell, these turnover problems could subside to acceptable levels, along with increased customer satisfaction. The three most important factors in any food service business are cleanliness quality, and service. A Total Quality Management program, if implemented properly from the top down, with everyone involved in the program believing in it, would ensure the three factors are met and will constantly continue to improve. I feel that this is a very important factor in an industry that is so diverse and ever-changing. Works Cited _____Cross, Russell. (1994). What HACCP Really Means Available: http://ifse. tamu.edu/ifse/haccp.htm pp. 1-4. _____Educational Foundation of the National Restaurant Association, (1992). Applied Foodservice Sanitation, (4th ed.). Kendall/Hund Publishing Company. _____Kay, Michael Z., Murphy, J. William, and Harris, Jeffrey S. (1994 January/February). How to Zap Your Workers Comp Costs Financial Executive, pp. 44-48. _____Stephenson, Susie. (1993, October 1). TQM: Making it Work for You Restaurants Institutions, pp. 109-111. _____TechniCAL. HACCP: A Principle Whose Time has Come Available: http://www. tcal.com/haccp.htm p 1.